Privacy Policy

FlowState Home Services ("we," "us," or "our") operates flowstatehomeservices.com and provides pressure washing and exterior cleaning services in Cumming, GA and Forsyth County. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or submitting a quote request or lead form (including forms on Facebook or Instagram), you agree to this policy.

Information We Collect

We collect the information you choose to give us when you request a quote or contact us, which may include:

• Your name
• Phone number
• Email address
• The address of the property you'd like serviced
• Any details you include about the work you need

When you visit our website, we may also automatically collect basic technical data such as your IP address, browser type, and pages viewed, through cookies and similar technologies used for analytics and advertising measurement.

How We Use Your Information

• To prepare and send you a quote and respond to your request
• To schedule, perform, and follow up on services
• To contact you by phone, text message, or email about your request or appointment
• To improve our website, services, and advertising

Text Messages (SMS)

If you provide your phone number and check the SMS consent box on our quote form, you consent to receive text messages from us, including: quote follow-ups, appointment confirmations and reminders, maintenance reminders, and a review request after service is completed. Message frequency varies based on your activity (for example, quote requests, scheduled appointments, and completed services). Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or reply HELP for help. Opting out of texts will not affect our ability to complete a service you've already requested. Consent to receive text messages is not a condition of purchase.

Separately, if you call our business phone and we're unable to answer, we may send you a single automatic text reply letting you know we missed your call and will call you back — this is a direct reply to your own call attempt and does not require the SMS consent checkbox above.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding the aggregators and providers of the text message services that deliver our messages.

How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers that help us operate (for example, website hosting, scheduling, email and SMS delivery, and payment processing)
• Advertising platforms such as Meta (Facebook and Instagram) that deliver our ads and lead forms and measure their performance
• Authorities when required by law

Information you submit through a Facebook or Instagram lead form is also subject to Meta's own Data Policy.

Data Retention

We keep your information only as long as needed to provide our services, follow up with you, and meet legal or accounting requirements. You may ask us to delete your information at any time.

Your Choices

You can opt out of text messages by replying STOP, unsubscribe from marketing emails using the link in any email, and request that we access, correct, or delete your personal information by contacting us using the details below.

Contact Us

FlowState Home Services

Cumming, GA & Forsyth County

Phone: (470) 314-1564

Email: flowstatecleanco@gmail.com

We may update this policy from time to time. Changes take effect when we post the revised version on this page with a new "Last updated" date.